Hay Shire Council has been informed that patients have been calling Tristar to ask for their records to be transferred to new doctors only to be told to call the Council.
Hay Shire Council’s General Manager has spoken to Tristar who will ensure that when patients ask for their records to be transferred to a new doctor this request is dealt with by Tristar at an administration fee of between $15 and $20.
The Hay number for Tristar has been transferred to the head office. If there are any problems please call 03 5022 5800.
If patients do not need their records to be transferred as a matter of urgency the Transition Working Party (of Hay Shire Council, Murrumbidgee Local Health District, Murrumbidgee Primary Health Network and the Hay Local Health Advisory Committee) is working on resolving the issue of the transfer of medical records.
Media Release 23/02/2018
New Arrangements for GP Services in Hay
GP services will temporarily cease from the premises at the Medical Clinic Rooms at 351 Murray Street, Hay on Friday 23rd February as Tristar Medical Group is finishing consulting services in Hay.
The new GP service provider, Hay Medical Services, led by Dr. Arshed, will be starting GP services earlier than originally anticipated. A GP service will be provided at Hay Hospital by Dr. Arshed and other GPs. Patients should call 6990 8700 for an appointment during business hours Monday to Friday.
Dr. Arshed has been working with Hay Shire Council, Murrumbidgee Local Health District, Murrumbidgee Primary Health Network, the NSW Rural Doctors Network and the Hay Local Health Advisory Committee to ensure a smooth handover.
GP services are also available at the Hay Aboriginal Medical Service at 116, Lachlan Street with a GP onsite on Monday and Tuesday from 10am – 3pm. HAMS is a fully bulk billing service so anyone can access this service as long as they have a current Australian Medicare card. Appointments can be made by calling 6993 4866.
It is intended that the new GP service, Hay Medical Services, under Dr. Arshed’s management, will commence operations from the old Tristar Medical Clinic Rooms at 351 Murray Street on Tuesday 3rd April, after Easter.
Community Health nurses will be at the Community Health Centre from 10am-12 noon Monday to Friday to attend to people who need dressings, blood pressure checks and blood collection.
Clinical Labs will continue to collect pathology at the old Tristar Medical Clinic rooms from 8.30 to 11:30am Monday to Friday.
Hay residents are reminded the Hospital Emergency Department (ED) will continue to be open 24 hours, seven days as usual. Call Triple Zero (000) in an emergency.
John Perry the Chairman of the Hay Local Health Advisory Committee said ‘it has been really heartening to see the level of support and collaboration from the hospital - Murrumbidgee Local Health District, Murrumbidgee Primary Health Network, the NSW Rural Doctors Network and community members who have helped us to ensure a smooth handover of GP services with no gap in either the GP or hospital emergency cover.
I would also like to thank Dr. Arshed and Hay Shire Council for initiating this change that will bring improved medical services to the community of Hay as Dr. Arshed is also the Visiting Medical Officer at the hospital, which was a connection that Tristar was never able to provide.’
The Hay Aboriginal Medical Service has also come on board to ensure that there is no gap in GP services available to the Hay community.
I am aware that various rumours have been circulating about the changeover and would like to reassure the community. As a result of Tristar withdrawing services earlier than expected there may be a few teething problems, but please bear with our Health Partnership while we establish a much improved service.’
For further information contact: John Perry Chairman Hay Local Health Advisory Committee Phone: 0488 664 470
A copy can be download here : Media Release Hay GP Services