General Manager - David Webb

Email : dwebb@hay.nsw.gov.au

The General Manager reports directly to the Mayor and Councillors and is responsible for providing strategic leadership and support to the organisation. In addition to managing the Directors and overseeing the day-to-day operations and communications of Council, the General Manager coordinates Council's Integrated Planning & Reporting Framework, including responsibility for community engagement, and development of the Community Strategic Plan, Delivery Program, Operational Plan, and Annual Report.  The Office of the General Manager provides support to the Mayor and Councillors and coordinates Council meetings, and manages Council’s Human Resources.

Director Corporate and Community Services – Mark Dowling

Email: mdowling@hay.nsw.gov.au

The Corporate and Community Services Directorate is responsible for providing professional corporate support services for Council including financial management and governance, risk management, information technology, and to ensure the organisation remains financially sustainable, with innovative and efficient ways to provide services to the residents of the Hay Shire region. The directorate also has responsibilities for Council's customer service centre, venue hiring,  Library services, Hay Multi Service Outlet and the Centrelink agency.

Director Planning and Development – Jack Terblanche

Email: jterblanche@hay.nsw.gov.au

The Infrastructure & Planning Directorate contains the Council's Technical Services department which is responsible for delivering and maintaining infrastructure throughout the Hay Shire, including the road networks, footpaths, water and sewer and waste services, as well as the overall management of infrastructure and assets that contribute to providing cost-effective, efficient and sustainable services to our community. The department also manages Council's work health and safety, building maintenanace, ranger services, the John Houston Memorial Swimming Pool, Hay Aerodrome, and maintains our open and public space, including parks and gardens, the cemetery and recreation reserves.
The directorate also contains the Planning department which can provide planning and development advice to residents, as well as the processing of development applications. The department also has responsibilities for ensuring regulatory compliance, such as pool safety inspections, building inspections, development standards and other statutory compliance. Ensuring effective and sustainable planning and zoning to support the continue the growth of the Hay Shire region is also a key focus of the department through active engagement with the community, state and federal governments.  
The Infrastructure & Planning directorate has responsibility for submitting funding applications and project management.

Tourism and Economic Development

Tourism  - Gaylene Stephens, gstephens@hay.nsw.gov.au 

Economic Development - Alison Mclean, amclean@hay.nsw.gov.au

The Tourism and Economic Development Team, look to promote the Hay region as premier tourist destination, as well as manage and promote the Visitor Information Centre, encouraging Economic Development within local community by consulting with stake holders, business and relevant government departments and organisation. The team also provide support and assistance to Council's section 355 Committees, and Hay's Museums.