Contact Council

Customer Service Centre

Hay Shire Council's Administration office at 134 Lachlan Street is open Monday to Friday between 9.00am to 5.00pm, and can be contacted on 02 6990 1100.

For after hours assistace please call the administration office number and listen to the relevent prompts for your enquiry.

Rate and Water Payment Options

Application Forms

Bush Fire Danger Period

October 1 to 31 March.

Fire Permits will be required to light fires during this period, for more information call the local RFS Fire Control Centre on 02 6966 7800, or visit 

Companion Animals

Leash Free Area is Bushy Bend Only

NSW Registration Fees

Impounding Fees
Release Fee           : $15.50
Per Day(1st Day)  : $15.50 
Per Day(2nd Day) : $15.00
Unregistered fine  : $275.00 
Boarding Fee(per day)$15.00
  *(impounded Working Dogs are subject to registration fees)


Phone : 6993 3372
351 Murray Street, Hay

Fire Hazards

You can report a fire hazard here : Reporting a bush fire hazard or call 1800 679 737 

Hay Hub - Interreach

Phone : 6997 2501

Local Land Services - Hay

Ph : 6990 1300

Native Animal issues

All native animal issues,  including snakes, please call the Hay office of the National Parks and Wildlife Services 02 6990 8200

Noise and Neighbor issues

Click here for details.

Pool Hours

December, January, February:

Tuesdays - 12noon to 6pm
Other days - 12noon to 7pm

November and March:

Weekdays (Except Tuesdays): 3pm - 7pm
Tuesdays: 3pm - 6pm
Weekends: 12noon - 7pm

Morning Sessions - January and February ONLY
Monday, Wednesday, Friday - 6.00am - 8.00am

These times may change depending on usage and weather conditions.

Rates and Water

Rate installments are due every quarter on the ; 

31st August

30th November

28th February

31st May

Water Accounts are a combination of consumptions and access charges and are due three times a year ;

30th October

28th  February

30th  June 

Water charges can be found in Council’s Revenue Policy.

Rates and Water Notices online, check your notices for your reference number  eNotices Rates and Water Notices in your inbox.pdf

BPayView : Registration through customers bank account, BPAY View - Hay Shire Council.pdf

Payment Options

BpayView : via customers Bank Account

Bpay : Bpay Code 686253 and Customer Reference

Phone : 13 18 16, Payer Code;  4208 (Rates), 4208 (Water) 

Online :, Payer Code;  4208 (Rates), 4208 (Water)
eNotices :

Showground Bookings

Phone : 0497 690696

Street Lighting Issues

Phone : 13 23 91

Valuation (Land) Resources


Phone : 1800 110 038

or Online

Access Land Values and NSW Globe :

Waste Transfer opening times

Mon.   12 noon to 4.00pm
Tue.    7.30am to 4.00pm
Wed.   8.45am to 6.00pm
Thurs. 7.30am to 4.00pm
Fri.      12 noon to 6.00pm
Sat.     7.30am to 6.00pm
Sun.    7.30am to 6.00pm

Access to the Old Tip/Landfill Site can only be gained during WEEKDAYS until 3.45pm, and by reporting to the staff member on duty at the Waste Transfer Station.

MEDIA RELEASE - Changes to Opening Hours for Waste Transfer Station and Access to Landfill Site